Refund policy
Our clothing company is committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, you can return any unworn and unwashed items within 30 days of delivery for a full refund or exchange. All original tags must be attached, and proof of purchase is required. For detailed instructions on how to initiate a return, please visit our Returns & Exchanges page on our website.
General Return Policy
At R8 Coffee & Cardio, we want you to be fully satisfied with every item you purchase. If for any reason you are not satisfied with your purchase, we offer a straightforward return process. This policy outlines the steps for returning items, eligibility criteria, and other important information.
Return Eligibility
To be eligible for a return:
Items must be unworn, unwashed, and in their original condition.
All tags and labels must be attached.
Proof of purchase (e.g., receipt or order confirmation) must be provided.
Returns must be initiated within 30 days of the delivery date.
Non-Returnable Items
The following items are non-returnable:
Return Process
To initiate a return, please follow these steps:
Contact our email address - r8enquiries@hotmail.com
Print the prepaid return shipping label provided after submitting the form.
Pack the items securely in the original packaging, if possible, and attach the return shipping label.
Drop off the package at your nearest shipping carrier location or in store.
Refunds and Exchanges
Refunds: Once we receive and inspect your return, we will process your refund to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable.
Exchanges: If you wish to exchange an item for a different size or color, please specify the details in your return request. We will process the exchange as soon as we receive the original item, subject to stock availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our Customer Service team within 7 days of delivery. We will arrange for a replacement or full refund, including any shipping costs incurred.
International Returns
For international orders, return shipping costs are the responsibility of the customer unless the item received was incorrect, damaged, or defective. We recommend using a trackable shipping service for your protection.
Contact Information
If you have any questions or need assistance with your return, please contact our Customer Service team at r8enquiries@hotmail.com
Policy Changes
We reserve the right to modify this Return Policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.
Thank you for shopping with R8 Coffee & Cardio. We value your business and strive to provide a seamless shopping experience